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Customer Support

Answers in the Category "Customer Support"

  • 1. I sent in a question to Customer Support, how long will it take to receive a response?

    But when there is a large number of emails, we do our best to answer within 2-3 business days.

    Our office is open on Monday-Friday 9AM-5PM.

    We are closed on Weekends and Holidays observed by the India, so questions submitted after our office hours are replied back on the following 1-2 business day.

    If your question was not answered in our support topics, please click here to contact us.

  • 2. I keep getting an error message when I'm trying to complete my order, what should I do?

    You are receiving an error message most likely because we were unable to process your order due to credit card transaction error.

    Please check the following before you place your order again:

    1. Your billing address (Please confirm this with your credit card company)

    2. CVC code (This is the 3 digit number on the back of your credit card.)

    3. Account holder's name

    *For our international customers only: Please check with your credit card company and confirm that international transaction is allowed.

    If your question was not answered in our support topics, please click here to contact us.