Faq

Most Frequently Asked Questions

  1. How do I return my package? Do I need to include anything?

    Only items purchased Directly from TekkiTake will be eligible for return request.

    If the customer had purchased our products from other place please contact them for their own policies.

    • Return must be made within 30 days from purchase date
    • The Right to Cancellations can be submitted via our online form where your request will be handled urgently.
    • Any orders returned and received after 30 days of delivery date are subject to exchange only.
    • Refunds are given for the complete cost of the product, minus any shipping charges, as tekkitake.myshopify.com offers free standard shipping on all orders.

    For sscreen protectors/glass products no refund or exchange will be offered after installation took place, this policy applies purely due to the nature of the product. If you have installed and believe that item is faulty we will need to see close photo of the screen/glass on the device. If you are contacting us without providing above info/picture because you have removed screen protector/glass from your device, no refund or exchange will be offered. All problems need to be reported immediately or within 14 days of receiving an item.

    If you would like to return or exchange an item, please email contact us to get return instructions. Any packages returned without our authorization are subject to being returned to sender. We recommend you use a tracking service for all returns.

    The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. The returned item(s) must be repackaged properly so that it is not damaged during shipping.

    For your protection we recommend that you use a recorded delivery service when returning your item back to us as we are not liable for any loss or damage whilst in transit.

  2. I sent in a question to Customer Support, how long will it take to receive a response?

    But when there is a large number of emails, we do our best to answer within 2-3 business days.

    Our office is open on Monday-Friday 9AM-5PM.

    We are closed on Weekends and Holidays observed by the India, so questions submitted after our office hours are replied back on the following 1-2 business day.

    If your question was not answered in our support topics, please click here to contact us.

  3. How do I know which side is the adhesive side for my screen protector?

    All SPIGEN screen protectors come with a thin plastic sheet to protect the adhesive side of the protector, and some will have the plastic sheet to protect the front of the screen protector as well.

    For screen protectors that have only one protective sheet, there should only be one tab that indicates which side of the screen protector is adhesive.

    For screen protectors that have two protective sides, it is usually marked by "1 Front" and "2 Back". The "2 Back" is the adhesive side and it indicates that it is the back of the screen protector meant to be placed on the surface of the phone device. The "1 Front" should be taken off once the screen protector is attached to the phone.

    Some of SPIGEN screen protectors have the "2 Back" tab and a small clear tab on the front (this is true for all of our Glas.t series). It is basically the same as having the "1 Front" but instead is a small clear tab. The "2 Back" tab is the side of the adhesive.

    If your question was not answered in our support topics, please click here to contact us.

  4. Is there a retail store or an online seller in my country?

    SPIGEN SGP has authorized resellers all over the world. To see if there is an authorized reseller in your country, please see SPIGEN Reseller Listing. You can go directly to the list of SPIGEN resellers here: http://www.spigen.com/index.php/authorized-resellers-listing

    If no reseller is listed for your country, this means that SPIGEN does not have an authorized reseller in that specific country. If you find a seller online that is not in our listing, the seller is most likely not authorized to sell SPIGEN SGP products. We highly recommend that you do not purchase from them.

    If your question was not answered in our support topics, please click here to contact us.

  5. I keep getting an error message when I'm trying to complete my order, what should I do?

    You are receiving an error message most likely because we were unable to process your order due to credit card transaction error.

    Please check the following before you place your order again:

    1. Your billing address (Please confirm this with your credit card company)

    2. CVC code (This is the 3 digit number on the back of your credit card.)

    3. Account holder's name

    *For our international customers only: Please check with your credit card company and confirm that international transaction is allowed.

    If your question was not answered in our support topics, please click here to contact us.

  6. What is TekkiTake SGP’s warranty policy?

    We offer a 90-Day Limited Warranty against manufacture defects.

    This policy is only valid for naturally defected item as that counts as a production error.
    Defection caused by any other accident, including failure of installation, carelessness by the user, or defection caused by owner's usage, cannot be applied for this warranty. For the product that comes as a package, we only replace the defected item from the package, and this replacement will be good for one time. Hold onto the original product for any future warranty requests regarding the order.

    If your question was not answered in our support topics, please click here to contact us.

  7. Will I be covered for warranty if I buy from an Authorized Partner?

    Please speak with a representative from TekkiTake to see what our business policies and warranties are.

    If your question was not answered in our support topics, please click here to contact us.

  8. Why hasn't my package arrived yet?

    INDIA :

    FedEx Priority service usually delivers within 1-3 working days to tier 1 cities, but sometimes may take up to 4-5 working days to tier 2 areas. This does not include weekends or holidays.

    India Post Priority service usually delivers within 3-4 working days to tier 1 cities, but sometimes may take up to 7 working days to tier 2 and up to 10 days to tier 3 areas. This does not include weekends or holidays.

    If your question was not answered in our support topics, please click here to contact us.

  9. What is your policy on lost or delayed packages?

    Please make sure to double check the shipping addresses to ensure the delivery.

    If item returns to us due to incorrect shipping information, we will notify our customer know it is been returned by the post office, and automatically give customer refund for the purchase; however the Shipping and handling Charge is non-refundable.

    We do not guarantee the delivery time; delivery issue is upon the shipping company, FedEx (or the Post Office of the country).

    We will try our best to ship out the purchased item within 1 or 2 Business days.

    Our office is closed on weekends and holidays. Orders placed on weekends and holidays will be processed the next business day. Additionally, orders placed after 1:00 pm India Standard Time will be considered placed on the next business day.

    If your question was not answered in our support topics, please click here to contact us.

FAQ Topcis

Shipping - Domestic
  1. Why hasn't my package arrived yet?

    INDIA :

    FedEx Priority service usually delivers within 1-3 working days to tier 1 cities, but sometimes may take up to 4-5 working days to tier 2 areas. This does not include weekends or holidays.

    India Post Priority service usually delivers within 3-4 working days to tier 1 cities, but sometimes may take up to 7 working days to tier 2 and up to 10 days to tier 3 areas. This does not include weekends or holidays.

    If your question was not answered in our support topics, please click here to contact us.

  2. What is your policy on lost or delayed packages?
Returns & Exchanges
  1. How do I return my package? Do I need to include anything?

    Only items purchased Directly from TekkiTake will be eligible for return request.

    If the customer had purchased our products from other place please contact them for their own policies.

    • Return must be made within 30 days from purchase date
    • The Right to Cancellations can be submitted via our online form where your request will be handled urgently.
    • Any orders returned and received after 30 days of delivery date are subject to exchange only.
    • Refunds are given for the complete cost of the product, minus any shipping charges, as tekkitake.myshopify.com offers free standard shipping on all orders.

    For screen protectors/glass products no refund or exchange will be offered after installation took place, this policy applies purely due to the nature of the product. If you have installed and believe that item is faulty we will need to see close photo of the screen/glass on the device. If you are contacting us without providing above info/picture because you have removed screen protector/glass from your device, no refund or exchange will be offered. All problems need to be reported immediately or within 14 days of receiving an item.

    If you would like to return or exchange an item, please email contact us to get return instructions. Any packages returned without our authorization are subject to being returned to sender. We recommend you use a tracking service for all returns.

    The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. The returned item(s) must be repackaged properly so that it is not damaged during shipping.

    For your protection we recommend that you use a recorded delivery service when returning your item back to us as we are not liable for any loss or damage whilst in transit.

Warranty
  1. What is Tekkitake SGP’s warranty policy?

    We offer a 90-Day Limited Warranty against manufacture defects.

    This policy is only valid for naturally defected item as that counts as a production error.
    Defection caused by any other accident, including failure of installation, carelessness by the user, or defection caused by owner's usage, cannot be applied for this warranty. For the product that comes as a package, we only replace the defected item from the package, and this replacement will be good for one time. Hold onto the original product for any future warranty requests regarding the order.

    If your question was not answered in our support topics, please click here to contact us.

Authorized Partners
  1. Is there a retail store or an online seller in my country?

    SPIGEN SGP has authorized resellers all over the world. To see if there is an authorized reseller in your country, please see SPIGEN Reseller Listing. You can go directly to the list of SPIGEN resellers here: http://www.spigen.com/index.php/authorized-resellers-listing

    If no reseller is listed for your country, this means that SPIGEN does not have an authorized reseller in that specific country. If you find a seller online that is not in our listing, the seller is most likely not authorized to sell SPIGEN SGP products. We highly recommend that you do not purchase from them.

    If your question was not answered in our support topics, please click here to contact us.

  2. Will I be covered for warranty if I buy from an Authorized Partner?

    Please speak with a representative from TekkiTake to see what our business policies and warranties are.

    If your question was not answered in our support topics, please click here to contact us.

Product Inquiry
  1. How do I know which side is the adhesive side for my screen protector?

    All SPIGEN screen protectors come with a thin plastic sheet to protect the adhesive side of the protector, and some will have the plastic sheet to protect the front of the screen protector as well.

    For screen protectors that have only one protective sheet, there should only be one tab that indicates which side of the screen protector is adhesive.

    For screen protectors that have two protective sides, it is usually marked by "1 Front" and "2 Back". The "2 Back" is the adhesive side and it indicates that it is the back of the screen protector meant to be placed on the surface of the phone device. The "1 Front" should be taken off once the screen protector is attached to the phone.

    Some of SPIGEN screen protectors have the "2 Back" tab and a small clear tab on the front (this is true for all of our Glas.t series). It is basically the same as having the "1 Front" but instead is a small clear tab. The "2 Back" tab is the side of the adhesive.

    If your question was not answered in our support topics, please click here to contact us.

Customer Support
  1. I sent in a question to Customer Support, how long will it take to receive a response?

    But when there is a large number of emails, we do our best to answer within 2-3 business days.

    Our office is open on Monday-Friday 9AM-5PM.

    We are closed on Weekends and Holidays observed by the India, so questions submitted after our office hours are replied back on the following 1-2 business day.

    If your question was not answered in our support topics, please click here to contact us.

  2. I keep getting an error message when I'm trying to complete my order, what should I do?

    You are receiving an error message most likely because we were unable to process your order due to credit card transaction error.

    Please check the following before you place your order again:

    1. Your billing address (Please confirm this with your credit card company)

    2. CVC code (This is the 3 digit number on the back of your credit card.)

    3. Account holder's name

    *For our international customers only: Please check with your credit card company and confirm that international transaction is allowed.

    If your question was not answered in our support topics, please click here to contact us.

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